Privacy Policy
1. Introduction
HomeHashHub (“**we**”, “us”, “our”) operates the website homehashhub.com and provides an online store for products and related services.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.
2. Data controller and contact
- Company name: Kitehive Technologies Private Limited
- Registered address: Om Chambers, 648/A, 4th Floor, Binnamangala 1st Stage, Indiranagar, Bangalore, Karnataka 560038
- Email: support@homehashhub.com
- Phone: +91-9560852706
If you have questions or requests about this Privacy Policy or your personal data, you can contact us using the details above.
3. Information we collect
We may collect the following categories of personal information when you use our website or services.
Identity: Name, username, title.
Contact: Billing and shipping address, email address, phone number.
Account: Passwords, account preferences, order history.
Transaction: Payment method details processed via third-party payment gateways, order details, billing information.
Technical: IP address, browser type and version, device identifiers, time zone, operating system, and similar information collected through cookies and similar technologies.
Usage: Pages visited, links clicked, products viewed, referring or exit pages, and timestamps.
Marketing: Your preferences for receiving marketing from us and your communication preferences.
We do not knowingly collect personal data from children under the age of 18. If we become aware that such data has been collected, we will delete it.
4. How we collect information
We collect information in the following ways:
- Directly from you when you:
- Create an account or update your profile.
- Place an order or request a refund.
- Contact us via email, forms, chat, or social media.
- Subscribe to newsletters or marketing communications.
- Automatically, through cookies and similar technologies when you:
- Browse or interact with our website.
- Open emails that contain tracking technologies.
5. How we use your information
We use your personal information for the purposes set out below, to the extent permitted by applicable law:
- To operate and provide our services:
- Process and deliver your orders, including payments, shipping, and returns.
- Manage your account, authentication, and customer support.
- For customer support:
- Respond to your queries, requests, and complaints.
- For personalization and improvement:
- Analyze how our website is used to improve functionality, user experience, and product offerings.
- For marketing and communication:
- Send service-related notifications (order updates, security alerts).
- Send marketing communications (offers, new products) where permitted by law and your preferences.
- For security and legal compliance:
- Detect, prevent, and address fraud, abuse, or security incidents.
- Comply with legal obligations, regulatory requirements, and law enforcement requests.
6. Legal bases for processing (if GDPR applies)
Where the EU/UK GDPR applies, we process your personal data on the following legal bases:
- Performance of a contract: To process your orders, payments, and account.
- Legitimate interests: To improve our services, prevent fraud, and secure our website, where these interests are not overridden by your rights.
- Consent: For certain marketing activities, non-essential cookies, and where required by law.
- Legal obligations: To comply with applicable laws, tax, and accounting requirements.
7. Cookies and similar technologies
We use cookies and similar tracking technologies to:
- Enable core functionality (e.g., cart, login, checkout).
- Remember your preferences and settings.
- Analyze website traffic and performance (e.g., via Google Analytics or similar tools).
- Support marketing and advertising, where applicable.
You can manage or disable cookies through your browser settings, but this may affect some website features.
For more details, see our Cookie Policy.
8. How we share your information
We may share your information with third parties only as necessary for the purposes described in this Privacy Policy:
- Service providers:
- Payment processors (e.g., Razorpay, Stripe, PayPal).
- Logistics and shipping partners.
- IT infrastructure, hosting, email, and analytics providers.
- Business partners:
- When required to provide specific services or offers you request.
- Legal and regulatory:
- When required by law, regulation, legal process, or government request.
- Business transfers:
- In connection with any merger, sale of company assets, financing, or acquisition, where permitted by law.
These third parties are required to handle your data securely and only for the purposes we specify, under appropriate contracts.
9. International data transfers
If your personal data is transferred and processed outside your country (for example, to servers or service providers in other jurisdictions), we will ensure appropriate safeguards are in place, such as contractual clauses or equivalent protections as required by applicable law.You agree not to interfere with the Site’s operation, security, or other users.
You agree not to post false reviews, spam, or abusive content.
You agree not to attempt to gain unauthorized access to accounts or systems.
We may suspend or terminate your access for violations.
10. Data retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
- To provide services and complete transactions.
- To comply with legal, accounting, tax, and reporting obligations.
- To resolve disputes and enforce our agreements.
When data is no longer required, it will be deleted or anonymized in accordance with applicable law.
11. Security of your information
We use reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration, including encryption, access controls, and secure storage where appropriate.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Your rights and choices
Depending on your location and applicable law, you may have some or all of the following rights regarding your personal
- Right to access: Request a copy of the personal data we hold about you.
- Right to rectification: Request that we correct inaccurate or incomplete data.
- Right to deletion: Request deletion of your personal data, subject to legal exceptions.
- Right to restriction: Request limits on how we process your data.
- Right to data portability: Request your data in a structured, commonly used, and machine-readable format, where applicable.
- Right to object: Object to certain processing, including direct marketing.
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
To exercise these rights, contact us using the details in Section 2. We may need to verify your identity before responding to your request.
13. Marketing communications
If you opt in, we may send you marketing emails or messages about products, offers, and updates.
You can opt out at any time by using the unsubscribe link in our emails or contacting us directly; you may still receive non-marketing communications related to your orders or account.
14. Third-party links
Our website may contain links to third-party websites, plug-ins, or services that are not operated by us.
We are not responsible for the privacy practices of these third parties, and you are encouraged to review their privacy policies separately.
Your use of such third-party services is governed by their terms and privacy policies.
15. Terms and Conditions
By using our website and services, you agree to our [Terms and Conditions](https://homehashhub.com/terms-and-conditions), which incorporate this Privacy Policy by reference.
16. Additional information for users in India
If you are located in India, your personal data may be processed in accordance with the Information Technology Act, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and, when effective, the Digital Personal Data Protection Act (DPDPA).
As required, we publish this Privacy Policy on our website, describe the types of personal and sensitive data collected, the purpose of use, disclosures, and the reasonable security practices adopted by us.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.
When we do, we will update the “Last updated” date below and, where required by law, notify you of significant changes.
Last updated: 1st March, 2026